Customer Stories
See how leading brands use Khoros to build thriving communities, reduce support costs, and drive real business outcomes.
Aurora Communities
Fortinet
CYBERSECURITY
41M page views/yr
Global cybersecurity leader with 125K+ community members driving 77% self-service success.
Aurora Communities
Three Ireland
TELECOMMUNICATIONS
135% sales conversion increase
Ireland’s largest mobile network leveraging community insights for product innovation and sales growth.
Aurora Communities
NetApp
ENTERPRISE TECHNOLOGY
20% cost-per-answer reduction
Data-centric software company empowering its community to drive support efficiency and organic traffic.
Aurora Communities
Canon USA
IMAGING & PRINTING
3M+ solution views
Industry-leading imaging company building a vibrant community for peer-to-peer support.
Aurora Communities
Western Governors University
HIGHER EDUCATION
92% resolution rate
Nonprofit university empowering students through community-driven support and engagement.
Aurora Communities
Macmillan Learning
EDUCATIONAL PUBLISHING
99.1% retention rate
Educational publisher fostering vibrant learning communities for students and educators.
Aurora Communities
SMARTY
MOBILE TELECOM
90K+ members
UK mobile network building an engaged community that drives product decisions and customer satisfaction.
Aurora Communities
Atlassian
COLLABORATION SOFTWARE
19M+ unique visitors
Enterprise software leader creating one of the largest developer communities in the world.
Aurora Communities
Hughesnet
SATELLITE INTERNET
Early ROI achieved
Satellite internet provider transforming customer support with AI-powered community engagement.
Iris® AI (Care+SMM)
Zoom
COLLABORATION PLATFORM
93.6% CSAT
Global communications platform delivering exceptional customer service across social and digital channels.
Iris® AI (Care+SMM)
Visa
FINANCIAL TECHNOLOGY
$3.5M savings
Global payment technology company streamlining customer engagement across social platforms.
Aurora Communities
Schneider Electric
ENERGY & AUTOMATION
€28M in savings
Global energy management company building thriving communities for knowledge sharing and support.
Iris® AI (Care+SMM)
Instacart
GROCERY TECHNOLOGY
105% user growth
Leading grocery technology company scaling customer care through intelligent digital engagement.
Aurora Communities
Qlik
DATA ANALYTICS & AI
279% membership increase
Data analytics leader growing an active community for peer support and product innovation.
Aurora Communities
Bunnings
HOME IMPROVEMENT
AUD $8M in sales
Australia’s largest home improvement retailer building community-driven customer engagement.
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