Canon USA empowers super users to influence impactful business outcomes
Building a thriving community that drives engagement and reduces support costs
Imaging & Printing Solutions
3M+
Solution views YTD
150%+
Increase in referrals
175%
Engagement increase
85%
Increase in accepted daily solutions
About Canon USA
Canon USA is a leading provider of imaging and printing solutions with over 50 years in business. Their Khoros-powered community empowers super users and customers to find solutions, share knowledge, and engage with Canon’s product ecosystem.
“With Khoros Communities, our customers receive exceptional service through a collaborative platform that connects them with knowledgeable super users and Canon experts.”
Christopher Canada
Canon USA
Key Results
- Over 3 million solution views year-to-date
- 150%+ increase in referral traffic from the community
- 175% increase in overall community engagement
- 85% increase in accepted daily solutions