SMARTY empowers customers to self-serve through community
How a UK mobile network built a self-service community of 90K+ members
Mobile Telecommunications
90K+
Registered members
60K
Unique visits per month
150K+
Page views per month
7%
Improvement in resolution rate
About SMARTY
SMARTY is a UK-based SIM-only mobile network founded in 2017, owned by Hutchison 3G UK (part of CK Hutchison). SMARTY’s Khoros-powered community enables customers to self-serve, find answers, and connect with other users, significantly reducing support costs.
“The Khoros Communities platform is a fantastic asset for SMARTY. It enables our customers to find answers quickly through self-service, reducing the burden on our support team while improving customer satisfaction.”
Yulian Kozachok
SMARTY
Key Results
- 90,000+ registered community members
- 60,000 unique visits per month to the community
- 150,000+ monthly page views
- 7% improvement in resolution rate through self-service