Iris AI

About Iris AI Benefits Social Integrations Transition Analytics Security Digital Care Listening Publishing

Your messenger across every channel

AI-native social media management that listens to the chorus and carries what matters into every social stream. Publishing, moderating, engaging, and analyzing — at the speed your customers move.

Iris® AI is the messenger, traveling the rainbow bridge between worlds.

Your social presence works the same way — carrying your brand’s voice and your customers’ signals across every channel, every platform, every moment that matters. Fast, precise, and luminous.

THE PLATFORM

One platform. Every social signal.

Iris® AI brings every customer-facing workflow into one connected environment. Teams create and publish content, monitor brand health in real time, engage across digital channels, and resolve complex support issues — all without losing context.

With advanced scheduling, intelligent routing, and AI listening insights, enterprises strengthen their digital presence, protect brand reputation, and deliver faster, more consistent service in every channel.

Marketing and social teams shape customer perception; service and support teams shape customer experience — and Iris® AI links them with shared context.

The result is a shared system of record where customers receive fast, accurate answers and teams work as one.

CAPABILITIES

Intelligence at every touchpoint.

01 — PUBLISH

Publishing & Planning

Plan campaigns, schedule content across major networks, collaborate in shared calendars, and maintain brand standards with multi-level approvals. AI-driven content creation and cross-channel publishing at scale.

02 — LISTEN

Listening & Intelligence

Monitor conversations at scale across billions of sources in 187 languages. Convert unstructured data into insight through built-in AI summary generation, sentiment analysis, and AI-powered classification.

03 — ENGAGE

Digital Care

Centralize inbound messages, route cases with intelligent logic, apply quick reply templates, and deliver service directly from social and digital channels. Unified queues and smart routing at enterprise scale.

AI-POWERED

Six AI features built into every workflow.

Iris® AI embeds intelligence directly into publishing, listening, and engagement — so your team works faster and smarter without switching tools.

AI Content Generation

Draft posts, replies, and campaigns in seconds. AI adapts to your brand voice and formats content for each channel automatically.

AI Sentiment & Insights

Real-time analysis across millions of conversations surfaces trends, risks, and opportunities your team would otherwise miss.

AI Response Assistance

Suggested responses for customer engagement cut reply times and maintain brand consistency — even during volume spikes.

Controls & visibility

Governance & Security

Role controls, audit visibility, SSO support, governance tools, and responsible data practices that meet enterprise standards. Manage roles, permissions, compliance policies, and audit trails from one place.

→ Multiple SSO options
→ GDPR readiness
→ Centralized audit logs
→ Role-based access control

Analytics & Reporting

Unified dashboards for publishing, listening, and service performance. Track sentiment, productivity, channel insights, and campaign results from a single source of truth — with analytics that turn social signals into strategic advantage.

Frequently asked questions

What is Iris® AI?

Iris® AI is an entirely new platform — built from the ground up in the AI age, by AI-native engineers, using AI-first tools and architecture. It replaces what were previously two separate Khoros products (Care and Marketing) with a single, modern system designed for how customer engagement works today.

The Breakthrough?

The breakthrough: Iris® AI is fully backward compatible with all existing customer data. There is no migration. Customers can run Iris® AI side by side with their current Khoros platform, transitioning at their own pace — and shut down the legacy products only when they are ready. The familiar UI/UX experience is preserved, so the thousands of agents and community managers who rely on Khoros every day can move forward without disruption.

Why use Iris® AI?

Iris® AI connects marketing, social, and support workflows in one shared platform. Teams gain full context across every customer interaction, reducing response times and improving brand consistency across channels.

What makes Iris® AI different from competitors?

Iris® AI unifies publishing, listening, care, and analytics in a single shared system of record. Unlike point solutions, there’s no duplication, no conflicting datasets, and teams work from the same real-time view of every conversation.

What social media channels does Iris® AI support?

Iris® AI supports all major social networks including Facebook, Instagram, X (Twitter), LinkedIn, TikTok, YouTube, Pinterest, and more. It also supports messaging platforms and review sites for comprehensive digital engagement.

Can I manage multiple teams and regions with different permissions?

Yes. Iris® AI includes role-based access control, regional localization, multiple SSO options, and centralized governance — making it ideal for global enterprise deployments with complex organizational structures.

What kind of analytics does Iris® AI provide?

Unified dashboards covering publishing performance, social listening insights, care metrics, sentiment analysis, channel productivity, and campaign results — all from a single source of truth.

Is Iris® AI secure enough for regulated industries?

Absolutely. Iris® AI includes enterprise-grade security with GDPR readiness, centralized audit logs, compliance policies, scalable workflow automation, and responsible data practices that meet the most stringent industry standards.

Frequently Asked Questions