Visa realizes customer self-service community
Building a developer community that handles 8 billion API calls per month
Financial Technology
8B
API calls per month
59%
Resolution rate
$3.5M
Support cost savings
20%
Increase in accepted solutions
About Visa
Visa is a global payments technology company founded in 1958, operating in 200+ countries. Their Khoros-powered developer community enables customers and partners to self-serve, find API documentation, and resolve technical issues, driving millions in support cost savings.
“Our team uses Khoros Community to engage with customers and partners around our API products. The self-service capabilities have dramatically reduced support costs while improving the developer experience.”
Anthony Pichardo
Visa
Key Results
- 8 billion API calls per month supported by community resources
- 59% resolution rate for self-service queries
- $3.5 million in annual support cost savings
- 20% increase in accepted solutions