A new dawn for your digital community.
Aurora AI turns your community into your most valuable business asset – where peer knowledge becomes cited answers, member engagement drives retention, and every interaction compounds into measurable outcomes.
Real communities, real impact.
When communities thrive, results follow.
$500M+
Annual support costs saved through self-service
2-5X
More revenue from engaged members
4,000+
Communities powered since 2001
25%
NPS lift from community visitors
Aurora AI gives your customers a bright, intuitive place to find answers, share expertise, and connect with each other. Modern, responsive experiences help the best content rise over the horizon so members get value in minutes, not hours.
Three layers. One operating system.
Not a forum with AI bolted on. Three integrated layers that reinforce each other, growing smarter every day.
LAYER 01
Human Engine
- Badges, reputation & leaderboards
- Expert recognition & tiers
- Member journey automation
LAYER 02
Intelligence Layer
Three live AI systems trained on your community’s own voice. Gets smarter every day — and all intelligence stays yours, not ours.
- Community Language Model (CLM)
- Answer Assist
- AI Moderation
- Orchestrator
LAYER 03
Action Layer
Orchestrator — rules-based agentic automation without LLMs. Fast, deterministic, privacy-safe. Add LLM intelligence optionally on top.
- Rules-based — no LLM required
- Routing, escalation & lifecycle
- Zero hallucinations. Full audit trail.
AI agents that power the Aurora AI experience
Aurora AI offers a suite of specialized AI agents that work together to increase accuracy, engagement, and insight across your community.
Answer Assist
Beta
AI Moderation
Beta
Orchestrator
Beta
Supports operational workflows for events, webinars, and AMAs, integrating participation and engagement insights.
Recommendation Engine
Q2 2026
Suggests next-best content, discussions, or resources based on user intent and context.Content Discovery and Notifications
Q2 2026
Surfaces relevant content, personalized recommendations, and opt-in digests to encourage ongoing engagement.Member Growth Agents
Q3 2026
AI agents that identify, nurture, and activate your most valuable community members — from superuser cultivation to advocacy matching and new member coaching.AI Brand Watch and Correction
Q4 2026
Identifies inaccuracies about your brand across AI search and aggregator platforms, drafting citations-backed corrections for review.AI Data Analyst (“Ask Your Data”)
Q4 2026
Generates insights from natural-language questions, helping leaders understand trends and performance in real time.Key capabilities
The platform capabilities that make Aurora AI the foundation for your next-generation community.
Complete Community Platform
Forums, knowledge base, ideas, events, groups — the full toolkit to serve support, engagement, education, and feedback in one place, so members get answers without leaving your community.
Community Intelligence That's Yours
CLM trained on your own community data, gets smarter with every interaction, intelligence stays yours and can’t be replicated.
AI That's Grounded and Auditable
Every answer cites a source, every decision has an audit trail, no hallucinations, enterprise compliance built in.
Zero Migration from Classic
No data movement, no rebuilding integrations, no retraining teams, live on day one with a modern experience on top. Custom component development will need to be redone.
Analytics and Insight
Trends, unanswered questions and community health signals surfaced in real time so leaders can act, not just report.
Enterprise-Grade Trust Aurora AI is designed to give enterprises accurate AI, transparent, and operationally safe, strengthening the human connections that communities rely on.Verifiable Accuracy
Every answer is grounded in retrieved evidence and includes clear citations. Trust signals and contributor expertise ensure responses reflect real authority.Safety & Compliance
Configurable oversight, human review, and audit trails support compliance. Moderation stays consistent with brand tone, policies, and community norms.Natural Engagement
Personalized discovery guides members to relevant content and people. Clear development paths encourage progression from learner to contributor to expert.Actionable Insight
Trends, sentiment, and emerging risks become visible in real time. Unanswered questions are identified automatically and addressed intelligently.
Value for every stakeholder
Just as dawn signals the start of something new, Aurora AI gives you a fresh architectural foundation for your community.
For Enterprise Leaders
Reduce support costs through AI-powered self-service, increase retention through engaged communities, and gain real-time visibility.
For Community Managers
Structured content types, lifecycle management, and knowledge tools that keep communities clear, helpful, and growing.
For Developers
Modern stack, Git-based workflows, and reusable components that cut build time and reduce maintenance.
For IT and Operations
Git-based version control, automated deployments, serverless extensions, and flexible authentication that simplify operations.
Frequently asked questions
Aurora AI is the modern community platform built with React and GraphQL that delivers faster performance, stronger governance, and a future-ready foundation for AI. It helps teams create communities that provide accurate answers, higher engagement, and connected member experiences.
Aurora AI introduces a faster interface, flexible customization, and advanced developer tools while keeping the same backend and data model as Classic. This means no disruption to your existing content, workflows, or integrations as you move forward.
No. Aurora AI and Classic share the same backend, so all content, roles, and configurations carry over automatically. New clients are onboarded directly onto Aurora AI.
Aurora AI gives community teams trusted answers and confident automation, grounded in the Community Language Model (CLM). Capabilities include the AI Answer Assist, AI Moderation, and Orchestrator, all designed to improve accuracy, reduce workload, and support real member engagement.
Yes. Aurora AI includes multi-step governance, lifecycle controls, moderation rules, multi-SSO support, audit logging, and tenant isolation. It aligns with enterprise expectations for identity, safety, and operational integrity at scale.
Getting started with Aurora AI is seamless because it shares the same backend and data model as Classic. If you are already a Khoros community customer, your content, roles, permissions, and structures carry over automatically — no migration required. Your Khoros team will work with you to plan the rollout, configure Aurora AI features like Answer Assist and AI Moderation, and ensure your community is ready for the modern experience. New customers can request a demo to see Aurora AI in action and discuss implementation timelines with our team.
See Aurora AI in action
Discover how Aurora AI can modernize your community experience without disrupting what’s already working.