Product Coaching

Expert guidance to help your team get the most from Khoros.

10,000+

Coaching sessions delivered

1-on-1

Personalized sessions via Zoom

Free

Complimentary for all customers

Data-Driven

Usage analysis targets your needs

Why product coaching works

Proactive & Intuitive

Usage data analysis targets personalized needs. Coaches initiate outreach when features aren’t being utilized, so you get help before you even know you need it.

Data-Driven Matching

Specific users are matched to coaching plays for optimal timing. We analyze your usage patterns to deliver the right training at the right moment.

Complimentary Service

Product coaching is completely free. Our goal is to empower every user with the latest features and best practices at no additional cost.

Efficient & Hands-On

Sessions are conducted 1-on-1 or in small groups via Zoom with live screen-sharing. Complete real work during sessions in a hands-on learning environment.

How product coaching works

One-on-one or small group sessions conducted via Zoom with live screen-sharing by Product Coaches.

Customizable sessions addressing your platform-wide questions and specific use cases.

Hands-on learning environment enabling you to complete real work during the session.

Custom sessions available upon request if standard coaching plays don’t meet your needs.

What our customers say

“Khoros routinely offers Product Coaching sessions and we learn how to effectively use new elements of the platform while also forming meaningful, lasting relationships with Khoros team members.”

AAA

National Director of Brand Services

“I love Product Coaching. Khoros is such a powerful tool and a great partner. There’s so much to learn, I get a lot of value from the standing monthly call to learn something new.”

VNSNY

Social Media Manager

“My Product Coach was lovely, absolutely great, and very knowledgeable. They explained which part of the broader tool I needed to look at to solve a particular query I had.”

Aviva

Social Media Coordinator

“We invested time with Product Coaching to learn as much as possible about the dashboards and analytics available to us. We used monitor walls to share publicly in our contact center our performance.”

British Gas

Digital Conversations Channel Manager

Khoros Professional Services

Deploy the Khoros platform across your business with unmatched implementation experience and expertise.

Khoros Strategic Services

Expert focus on online communities, social media, and customer service strategy to drive long-term success.

Ready to get started with product coaching?

Talk to an expert today and discover how our complimentary coaching sessions can accelerate your team’s success.