Western Governors University’s Story
Building student communities that drive engagement and academic success
Online Higher Education
92%
Resolution rate
85%
Customer satisfaction (CSAT)
120K+
Students served
About Western Governors University
Western Governors University (WGU) is an accredited online university established in 1997, serving over 120,000 students across all 50 US states. WGU uses its Khoros-powered community to create student hubs, clubs, and support groups that foster connection and academic success.
“We use Khoros for group hubs to form our first student clubs. These communities have become vital spaces where students connect, collaborate, and support each other throughout their academic journey.”
Kerrie Thometz
Western Governors University
Key Results
- 92% resolution rate for student support queries
- 85% customer satisfaction (CSAT) score
- Serving over 120,000 students across all 50 US states
- Student clubs and group hubs fostering peer-to-peer learning