Your customers are a chorus.
Aurora AI and Iris® AI transform customer conversation into orchestrated intelligence. Aurora AI evolves the Khoros community platform, while Iris® AI unifies social listening and publishing to turn millions of voices into actionable signals.
For two decades, the world’s largest brands have built their customer relationships on Khoros. Now, with AI woven into every layer, we don’t just host the conversation — we orchestrate it.
We didn't bolt AI onto legacy software. We rebuilt the chorus from the inside out.
We saw what everyone else missed:
The most valuable dataset in enterprise software was hiding in plain sight — 20 years of customer conversations, community knowledge, and social interactions spanning Fortune 500 brands. Billions of data points. Unstructured, untapped, and waiting for AI to unlock them.
So we did what we do:
We rewired the entire platform around AI. Not a chatbot layer. Not a feature announcement. A fundamental reimagining of what happens when you apply intelligence to the customer chorus. The result is two AI-native products — Aurora AI and Iris® AI — unified under Khoros.
Two forces. One chorus.
Aurora AI
Where the customer chorus comes into the light.
Aurora AI is your AI-native community platform, the place where customer questions become enduring knowledge, where peer-to-peer connection scales without limits, and where every interaction trains an intelligence that gets smarter with every sunrise.
- • AI-native self-service that deflects tickets before they’re created
- • Intelligent knowledge synthesis from millions of conversations
- • Automated moderation, gamification, and lifecycle management
- • Community analytics that surface trends, sentiment, and signals
Iris® AI
Your messenger across every channel.
Iris® AI is your AI-native social media management platform — the agile intelligence that listens to the chorus and carries what matters into every social stream. Publishing, moderating, engaging, and analyzing at the speed your customers move.
- • AI-driven content creation, scheduling, and cross-channel publishing
- • Social listening across billions of sources in 187 languages
- • Intelligent engagement routing and response recommendations
- • Analytics that turn social signals into strategic advantage
Aurora AI
Where the customer chorus comes into the light.
Aurora AI is your AI-native community platform, the place where customer questions become enduring knowledge, where peer-to-peer connection scales without limits, and where every interaction trains an intelligence that gets smarter with every sunrise.
- → AI-native self-service that deflects tickets before they’re created
- → Intelligent knowledge synthesis from millions of conversations
- → Automated moderation, gamification, and lifecycle management
- → Community analytics that surface trends, sentiment, and signals
Iris® AI
Your messenger across every channel.
Iris® AI is your AI-native social media management platform — the agile intelligence that listens to the chorus and carries what matters into every social stream. Publishing, moderating, engaging, and analyzing at the speed your customers move.
- → AI-driven content creation, scheduling, and cross-channel publishing
- → Social listening across billions of sources in 187 languages
- → Intelligent engagement routing and response recommendations
- → Analytics that turn social signals into strategic advantage
AI isn't a feature. It's the foundation.
Every interaction across Aurora AI and Iris® AI feeds a shared intelligence layer that learns your customers, your brand voice, and your business — making every touchpoint smarter than the last.
Understand the Chorus
AI ingests and interprets every signal — community posts, social mentions, support threads, sentiment shifts — building a living model of what your customers need, feel, and expect.
Surface What Matters
From millions of conversations, AI synthesizes actionable knowledge: trending issues, emerging advocates, product feedback loops, and opportunities invisible to manual analysis.
Act at Scale
AI doesn’t just inform — it acts. Auto-moderating communities, creating social content, routing engagements, recommending responses, and optimizing every channel in real time.
$500M+
Annual support costs saved through self-service
1.8B
Community site visits per year
Communities powered since 2001
187
Languages monitored across socials
Names that mean something.
The chorus speaks. The dawn reveals. The messenger carries. All three names come from ancient Greek. That wasn’t an accident. Together, they’re how we think about what customer engagement truly is.
Khoros
Khoros comes from the ancient Greek khoros — the chorus, the collective voice that gave shape and meaning to the story unfolding on stage.
We named the company after it because that’s what your customers are: a chorus of voices that, when orchestrated, become the most powerful force in your business.
Khoros platforms help you orchestrate.
Aurora AI
In Greek mythology, Aurora (Eos) was the goddess of the dawn, rising each morning to open the gates of heaven for the sun. We named our community platform after her because that’s what a great community does: it brings things to light. Questions get answered. Knowledge surfaces. What was scattered becomes shared. Aurora is the dawn of understanding inside your organization.
Iris® AI
The Greeks called her Iris — goddess of the rainbow and the messenger between gods and mortals, traveling between worlds to carry word from one to another. We named our social engagement platform after her because that’s what it does: it carries your brand’s voice and your customers’ signals across every channel and platform, connecting conversations wherever they happen.
Ready to orchestrate your customer chorus?
See how Aurora AI and Iris® AI work together to turn your customers’ voices into your greatest competitive advantage.