Instacart upgrades community to support faster innovation
Driving 105% YoY growth in registered users with advanced customization
Grocery Technology
33%
Page views increase
105%
YoY registered users increase
310K
Total community users
217%
Completed registrations increase
About Instacart
Instacart is North America’s leading grocery technology company, partnering with over 85,000 stores and approximately 600,000 shoppers. Their Khoros-powered community supports both customers and shoppers with self-service resources and peer-to-peer support.
“The Khoros Communities solution offered advanced customization capabilities that enabled us to build the exact community experience we envisioned. The flexibility to innovate quickly has been a game-changer for our team.”
Annabel Becerra-Chavez
Instacart
Key Results
- 33% increase in community page views
- 105% year-over-year increase in registered users
- 310,000 total community users
- 217% increase in completed registrations