A Platform for Digital-First Customer Engagement
Where communities, social, and care converge — powered by AI that understands every customer voice across every channel.
Two heritages. One powerful bridge.
Khoros exists because two companies refused to pick a lane.
When Lithium Technologies — the pioneer of online brand communities since 2001 — merged with Spredfast, a leader in social media management, something unexpected happened. Instead of consolidating around a single discipline, they built a bridge.
Suddenly, brands could hear every customer voice — in communities, on social, through messaging, in care — and see them all at once. Not as separate channels. As one coherent picture. That philosophy didn’t come from a strategy deck. It came from two heritages colliding and refusing to choose between them.
For over 25 years, that’s been Khoros’s competitive advantage.
While every other platform optimized for a specific lane, Khoros connected them. This isn’t a feature list. It’s a fundamental difference in how we think about customer engagement.
Your community members are also on social. Your support tickets tell the same story as your review comments. Your most engaged customers show up everywhere. Khoros was built to see that.
THE IGNITETECH EFFECT
Transformation in numbers
In 2025, IgniteTech acquired Khoros and saw what we’d always known: this bridge we built was exactly what the future needed. Since day one, the results have spoken for themselves.
60%
Faster support resolution times
97%
Reduction in platform downtime
82%
Engineering backlog cleared
25+
Years of engagement expertise
The future is AI-First engagement that actually works
This isn’t a technology upgrade.
IgniteTech’s vision for Khoros means applying cutting-edge AI across all three dimensions of how customers engage — thinking, feeling, and doing — without siloing any of it. The bridge we built between community and social now extends into every channel, every interaction, every moment that matters.
We made that case directly to customers. The ongoing transformation underscores what we promised, and what we continue to deliver.This isn’t a technology upgrade. It’s a fundamental shift in what’s possible when you refuse to choose between channels and let AI connect them instead.
Effortless Complexity
Your most complex customer conversations become effortless, powered by AI that understands context across every touchpoint.
Communities With Soul
Communities scale without losing their soul — AI preserves the human connection while handling the volume.
Connected Stack
Every platform in your stack understands every other one. That's not on the roadmap — that's what we're building right now.
Pioneering digital customer engagement
Expertise rooted in a long history of pioneering the science of digital customer engagement.
Ready to see what's possible?
For brands that understand engagement deeply — that know their customers show up everywhere and expect to be recognized everywhere — Khoros is becoming indispensable.
About Khoros
Khoros exists because two companies refused to pick a lane. When Lithium Technologies – the pioneer of online brand communities since 2001 – merged with Spredfast, a leader in social media management, something unexpected happened. Instead of consolidating around a single discipline, they built a bridge. Suddenly, brands could hear every customer voice – in communities, on social, through messaging, in care – and see them all at once. Not as separate channels. As one coherent picture. That philosophy didn’t come from a strategy deck. It came from two heritages colliding and refusing to choose between them.
For over 25 years, that’s been Khoros’s competitive advantage. While every other platform optimized for a specific lane, Khoros connected them. This isn’t a feature list. It’s a fundamental difference in how we think about customer engagement. Your community members are also on social. Your support tickets tell the same story as your review comments. Your most engaged customers show up everywhere. Khoros was built to see that.
In 2025, IgniteTech acquired Khoros and saw what we’d always known: this bridge we built was exactly what the future needed. We made that case directly to customers. The ongoing transformation underscores what we promised, and what we continue to deliver. Support resolution times have dropped 60%. Platform downtime has fallen by 97%. Engineering has cleared an 82% backlog. But the real story isn’t in the numbers. It’s in what comes next. IRIS® AI unifies care and social marketing across every channel in a single, coherent view. Aurora AI brings AI-driven intelligence to our community heritage – Answer Assist ensuring no question goes unanswered, AI Moderation protecting communities at scale. We’re not just optimizing what Khoros was. We’re building what it was always meant to become.
The Future of Khoros
The next chapter is about AI-first engagement that actually works. IgniteTech’s vision for Khoros means applying cutting-edge AI across all three dimensions of how customers engage – thinking, feeling, and doing – without siloing any of it. The bridge we built between community and social now extends into every channel, every interaction, every moment that matters. This isn’t a technology upgrade. It’s a fundamental shift in what’s possible when you refuse to choose between channels and let AI connect them instead.
For brands that understand engagement deeply – that know their customers show up everywhere and expect to be recognized everywhere – Khoros is becoming indispensable. We’re building toward a future where your most complex customer conversations are effortless, where communities scale without losing their soul, and where every platform in your stack understands every other one. That’s not on the roadmap. That’s what we’re building right now.
History of Khoros
Khoros is building the future with expertise rooted in a long history of pioneering the science of digital customer engagement