Schneider Electric transforms community into hub for software documentation
Achieving 253% increase in unique visitors and saving millions in support costs
Energy Management & Automation
253%
Increase in unique visitors
2M
Community users
€28M
In savings
90%
Solution rate
About Schneider Electric
Schneider Electric, founded in 1836, operates in 100+ countries with 168,000 employees. As a global leader in energy management and automation, Schneider transformed their Khoros-powered community into a comprehensive hub for software documentation, peer support, and customer engagement.
“We are committed to providing an engaging and efficient customer experience. The community has become our primary platform for knowledge sharing and collaborative support.”
Zineb EZ-ZERROUQI
Schneider Electric
“We wanted a way to make our support more collaborative and accessible. The Khoros community platform enabled us to transform how we deliver documentation and support to our customers worldwide.”
Jean-Philippe Bonnafoux
Schneider Electric
Key Results
- 253% increase in unique visitors to the community
- 2 million community users actively engaging
- €28 million in total savings through community-driven support
- 550 FTE equivalent in support deflection
- 90% solution rate for community queries