Macmillan Learning’s Story
Creating accountability community experiences that drive engagement and retention
Educational Publishing
94.6%
New customers
58.8%
Net Promoter Score
99.1%
Retention rate
12%
Engagement rate
About Macmillan Learning
Macmillan Learning is a mission-driven educational content company and privately held family-owned publisher. They leverage their Khoros-powered community to create accountability experiences for learners, driving exceptional retention and engagement rates.
“Our offering created accountability community experiences that foster deeper connections between learners and educators. The results speak for themselves in our retention and engagement metrics.”
Symphonie Swift
Macmillan Learning
Key Results
- 94.6% new customer acquisition through community-driven experiences
- 58.8% Net Promoter Score reflecting strong customer advocacy
- 99.1% retention rate demonstrating exceptional customer loyalty
- 12% engagement rate across community interactions