Hughesnet’s Customer Story
From cost savings to improved customer support, explore the early ROI of community
Satellite Internet
About Hughesnet
Hughesnet provides high-speed satellite internet to rural America, connecting communities that traditional broadband cannot reach. With over 25 years of operation, Hughesnet leverages its Khoros-powered community to improve customer support and drive early ROI through self-service.
“Next Generation makes it super user-friendly to make changes. The platform has transformed how we engage with our customers and how they help each other, leading to measurable improvements in support efficiency.”
Michelle Rodriguez
Hughesnet
Key Results
- Improved customer support through community self-service
- Cost savings from reduced support ticket volume
- User-friendly platform enabling quick content and community management changes
- Early ROI demonstrated through community engagement metrics