Guided by experts
The only services team that masters community and social at scale
WHY CHOOSE US
Why Khoros services
01
Platform experts. Not generalists.
Unlike agencies or generalist consultants, our team built the technology you’re using. We know every integration point, every optimization lever, and every shortcut — because we designed them.
Our services team is powered by proprietary AI that analyzes your specific codebase, generates accurate effort estimates, and draws on every implementation we’ve ever done.
This means faster scoping, more precise quotes, and engineers who arrive on day one already understanding your environment.
02
Outcomes across the full journey
From community launch to social strategy to unified analytics — we help you hear your customers everywhere and turn those insights into measurable business results.
A fast-growing European fintech launched their customer community in just four weeks using our no-code/low-code approach.
Within months, they were seeing increased traffic, fewer support tickets, and stronger customer loyalty — and using their community as a competitive weapon in sales conversations.
Implementation & enablement
Khoros Professional Services has deployed our platforms across hundreds of businesses in every vertical. We go beyond initial launch — our team partners with you to ensure long-term value, adoption, and optimization.
Discovery & scoping
We start with a rigorous review of your business requirements, organizational structure, and integration needs.
Our AI-powered estimation tools analyze your specific environment and draw on hundreds of prior implementations to deliver accurate scoping — faster than any traditional consultancy.
Deployment & change management
Our team manages project timelines, stakeholder communications, and change management to ensure smooth adoption.
When a Fortune 100 technology company needed a complex Aurora AI upgrade with SSO integration across multiple environments, our team coordinated across three time zones to deliver on deadline.
Training & empowerment
Custom-designed training ensures your team and administrators can confidently manage and update the platforms on their own.
We don’t create dependency — we build capability.
Our goal is that you never need us for day-to-day operations, only for strategic growth.
Honest, collaborative dialogue.
We’re forthright about what we recommend, how things are going, and how we can improve together.
KHOROS STRATEGIC SERVICES
Strategy & consulting
The Khoros Strategic Services team is a global group of bold thinkers with deep expertise in social media marketing, analytics, paid marketing, and digital care
Social listening & intelligence
Monitor brand mentions, track trends, detect crises, analyze sentiment across the entire web and social ecosystem.
Social strategy & publishing
Develop and execute organic and paid social strategies, content calendars, campaigns, and performance optimization.
Social care & response
Manage inbound customer inquiries, moderation, chatbot automation, and response workflows across social channels.
Community management
Build and manage branded community platforms for peer support, knowledge sharing, idea exchange, and member engagement.
GEO & AI Search Optimization
Deliver actionable insights through performance analytics, customer insights reporting, and data-driven recommendations.
Crisis & reputation management
Detect, respond to, and manage brand crises with real-time monitoring, rapid response protocols, and post-event analysis.
We develop and execute data-backed strategies that push your brand to show up in meaningful, impactful ways. Our team doesn’t just advise — we embed alongside yours to move faster, informed by the same AI and data tools that power our platforms.
Ready to see what a unified services team can do?
Most vendors can help with communities OR social. We’re the only ones who do both — backed by AI that makes our team exponentially more effective. Let us show you what that means for your brand.
Launch & Implement
Discovery & Scoping
Deployment & Change Management
Training & Empowerment
What Sets Khoros Implementation Apart
Partnership, not a transaction
No forced dependency
Honest, collaborative dialog
We’re forthright about what we recommend, how things are going, and how we can improve together.
Built for evolution
We plan during deployment for the reality that your business, users, and our technology will keep changing.
Strategy & Managed Services
We Support You Across the Entire Digital Engagement Journey
Social Strategy
Laying the foundation to build or elevate organic social programs or paid strategies.
Brand Love
Bringing your brand to life by creating meaningful, lasting customer relationships through digital interactions.
Community Engagement
Full social or owned community management services, from social care to chatbot strategy.
Analytics
Collecting insights based on paid and owned social performance, so you understand the story your data tells.
Trend Tracking & Cultural Relevance
Real-time identification of white-space opportunities for relevant, timely brand activations.
CX Insights Reporting
Developing data-driven, actionable reports based on your brand’s customer insights.