Training
Comprehensive learning programs to master the Khoros platform.
What you get
Award-Winning Implementation
Instructor-led onboarding with hands-on guidance from day one.
Online & Instructor-Led Courses
Flexible learning in both self-paced online and live instructor-led formats.
Community Certifications
Validate expertise with Khoros certifications including two-part exams.
Ongoing Resources
Continuous adoption, configuration optimization, and strategy evolution programs.
Our training approach
Continuous Education
We build a continuous education strategy throughout the customer journey — from initial implementation through advanced optimization. Your team grows as your business evolves.
Multiple Learning Formats
Self-paced online workshops with approximately two hours of video tutorials, live instructor-led sessions, and hands-on lab environments accommodate different learning preferences.
Expert Support Team
Our dedicated trainers bring deep product expertise and real-world experience from working with the world’s largest enterprise brands.
Long-Term Success
Training doesn’t stop at implementation. We ensure your team stays current on new features, best practices, and evolving strategies for sustained growth.
Community Manager Certification
Validate your expertise with the Khoros Community Manager Certification program. Online workshops consist of approximately two hours of video tutorials, along with a two-part certification exam that can be taken online at your convenience.
Certified professionals demonstrate mastery of community strategy, engagement, moderation, and analytics.
Product-Specific Training
Deep-dive training for each Khoros product: Communities, Service, Social Media Management, and AI & Automation. Each track covers platform configuration, day-to-day operations, and advanced optimization.
Available to accommodate your team’s schedule.
Product Coaching
Complimentary, data-driven, proactive training sessions delivered by Khoros Product Coaches. Free for all customers.
Strategic Services
Expert strategic guidance for online communities, social media management, and customer service optimization.