Help the world's best brands build communities that last.
At Khoros, we power the conversations that define how enterprises connect with their customers. Join a team of passionate builders, strategists, and technologists who believe that community is the future of customer engagement.
The platform behind the world's most powerful brand communities.
Khoros is the enterprise platform that turns customer conversations into competitive advantages. Our suite of community, service, and social tools empowers brands to reduce support costs, grow customer lifetime value, and drive revenue — at scale.
With 25+ years of experience and 400+ thriving brand communities in our portfolio, we know what it takes to build engagement that endures. We’re now bringing AI to every layer of what we do — and we need great people to help us lead that transformation.
AI-first, every day
AI isn't a feature here — it's how we operate. Everyone is expected to leverage AI tools daily to move faster, think bigger, and deliver higher-quality work.
The right tools, fully unlocked
We provide access to the best AI tools available. If there's a tool that makes you more effective, we want you using it.
Async by design
We're a distributed, global team that runs on async-first communication. No unnecessary meetings — just clear documentation, strong written communication, and real ownership.
High autonomy, high trust
We hire experts and trust them to deliver. You'll have real ownership over your work — with the clarity, context, and tools to succeed independently.
OUR VALUES
Move fast. Learn always. Win together.
Our values are how we show up for our customers, our communities, and each other every day.
Move with urgency
Customer communities don't sleep. Neither do we. We move quickly, communicate proactively, and bias toward action — especially when our customers need us most.
Learn constantly
The landscape of customer engagement evolves fast. We invest in our people's growth, encourage experimentation, and treat every failure as a lesson worth sharing.
Win together
We believe that the best work is done collaboratively. We support each other, celebrate shared wins, and tackle hard problems as a team.
A Place Where Your Work Actually Matters
The communities we power support millions of real conversations every day. The work you do here has an outsized impact on how enterprises and their customers connect.
Community isn't just our product — it's our culture
We're practitioners of what we preach. Khoros runs on cross-team collaboration, open communication, and a genuine belief that the best ideas come from anywhere in the organization.
Remote-first, human-centered
We're 100% remote — no offices, no commutes, no exceptions. Work from wherever you do your best thinking, and connect with a global team that's built its culture around async-first communication and genuine human connection.
Real ownership, real impact
You'll work directly on the platform that powers communities for global enterprises. No two days look the same.
AI-powered future
We're integrating AI across our entire platform. The work is new, the pace is exciting, and the opportunity is enormous.
DIVERSITY, EQUITY, & INCLUSION
Every background welcome. Every voice valued.
We’re a fully remote, global team. Working across time zones, cultures, and continents isn’t a challenge we manage; it’s a strength we’ve built on. Our team brings perspectives from around the world, and that diversity makes our work sharper, more creative, and more human — and better equipped to partner with AI
Now hiring at Khoros
Is this role for you? We’d love to hear from you.
OUR HIRING PROCESS
01
Apply online
Submit your application. We focus on your experience and how it maps to the role.
02
Skill assessment
A practical assessment to showcase your relevant skills.
03
Recruiter Screening
Our recruiter reviews completed assessments, and evaluates candidates before moving them forward.
04
Interview
A 1:1 interview with your hiring manager to explore your background, experience, and approach to the role.
05
PCCAT
A final structured evaluation as part of our hiring process.
06
Offer & start
If it's a great match, we move fast. Expect an offer and a clear onboarding plan to hit the ground running.
Khoros is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We welcome applicants from all backgrounds and provide reasonable accommodations throughout our hiring process upon request.
Ready to see what's possible?
For brands that understand engagement deeply — that know their customers show up everywhere and expect to be recognized everywhere — Khoros is becoming indispensable.
About Khoros
Khoros exists because two companies refused to pick a lane. When Lithium Technologies – the pioneer of online brand communities since 2001 – merged with Spredfast, a leader in social media management, something unexpected happened. Instead of consolidating around a single discipline, they built a bridge. Suddenly, brands could hear every customer voice – in communities, on social, through messaging, in care – and see them all at once. Not as separate channels. As one coherent picture. That philosophy didn’t come from a strategy deck. It came from two heritages colliding and refusing to choose between them.
For over 25 years, that’s been Khoros’s competitive advantage. While every other platform optimized for a specific lane, Khoros connected them. This isn’t a feature list. It’s a fundamental difference in how we think about customer engagement. Your community members are also on social. Your support tickets tell the same story as your review comments. Your most engaged customers show up everywhere. Khoros was built to see that.
In 2025, IgniteTech acquired Khoros and saw what we’d always known: this bridge we built was exactly what the future needed. We made that case directly to customers. The ongoing transformation underscores what we promised, and what we continue to deliver. Support resolution times have dropped 60%. Platform downtime has fallen by 97%. Engineering has cleared an 82% backlog. But the real story isn’t in the numbers. It’s in what comes next. IRIS® AI unifies care and social marketing across every channel in a single, coherent view. Aurora AI brings AI-driven intelligence to our community heritage – Answer Assist ensuring no question goes unanswered, AI Moderation protecting communities at scale. We’re not just optimizing what Khoros was. We’re building what it was always meant to become.
The Future of Khoros
The next chapter is about AI-first engagement that actually works. IgniteTech’s vision for Khoros means applying cutting-edge AI across all three dimensions of how customers engage – thinking, feeling, and doing – without siloing any of it. The bridge we built between community and social now extends into every channel, every interaction, every moment that matters. This isn’t a technology upgrade. It’s a fundamental shift in what’s possible when you refuse to choose between channels and let AI connect them instead.
For brands that understand engagement deeply – that know their customers show up everywhere and expect to be recognized everywhere – Khoros is becoming indispensable. We’re building toward a future where your most complex customer conversations are effortless, where communities scale without losing their soul, and where every platform in your stack understands every other one. That’s not on the roadmap. That’s what we’re building right now.
History of Khoros
Khoros is building the future with expertise rooted in a long history of pioneering the science of digital customer engagement