Digital customer care and social media marketing solutions for the travel and hospitality industries
Khoros helps enterprise travel and hospitality brands embrace digital customer engagement with advanced customer service solutions, brand communities, and social media marketing.
Exceed travelers’ customer service expectations with an innovative digital engagement platform
Conquer the unique challenges of the travel industry with the comprehensive roster of enterprise technology from Khoros.
CONTACT CENTER
Scale digital care on the channels customers prefer, made more powerful with automation.
Connect and serve customers across messaging, reviews, communities, and social media.
- Reduce support costs
- Improve customer experience
- Operate with unmatched insight and automation
Care on your customers’ terms — and yours.
COMMUNITIES
Host a vibrant space for people to connect, get answers, and share experiences.
Create a network where your prospects, customers, and partners engage around a shared purpose.
- Unlock self-service to improve support
- Increase engagement, retention, and growth
- Build value with your customers
Host your community to grow your business.
SOCIAL MEDIA MANAGEMENT
Simplify social media marketing operations to build and protect your brand.
Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
- Drive efficiency and promote collaboration
- Get insights faster to do more of what works
- Enterprise-level governance to control access and approvals
Marketing to connect with customers — at scale.
CX INSIGHTS
CX software to organize customer interaction data in one place.
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.
- Aggregate all sources of customer contact and feedback
- Classify each customer interaction with a taxonomy unique to your business
- Visualize data down to the individual interaction in one application
An omnichannel customer experience for an omnichannel world.
Provide better digital customer experiences across all touchpoints
Airlines
Customers need detailed and attentive support from airlines — even more than brands in other industries. Khoros Care can help airlines improve customer service with advanced workflows and automations. But of course, that’s not the only way airlines must interact with customers.
Social media and online brand communities are also vital touchpoints for customers, so top brands need to engage these channels as well in order to keep up.
Whether your brand is driving engagement on social media or using modern chat to answer important questions digitally, we’ll also help you communicate with a personal, human touch that they won’t get from your competitors.
Hotels and lodging brands
Enterprise lodging brands, like almost any other consumer-facing brand, can use Khoros solutions to increase customer support, engagement, and retention.
Whether your organization needs to update travelers on improved safety protocols, help them check their reservation information with the convenience of SMS integration, or reward increased participation on an online brand community, Khoros can help.
Provide better digital customer experiences across all touchpoints
Airlines
Customers need detailed and attentive support from airlines — even more than brands in other industries. Khoros Care can help airlines improve customer service with advanced workflows and automations. But of course, that’s not the only way airlines must interact with customers. Social media and online brand communities are also vital touchpoints for customers, so top brands need to engage these channels as well in order to keep up. Whether your brand is driving engagement on social media or using modern chat to answer important questions digitally, we’ll also help you communicate with a personal, human touch that they won’t get from your competitors.
Hotels and lodging brands
Enterprise lodging brands, like almost any other consumer-facing brand, can use Khoros solutions to increase customer support, engagement, and retention. Whether your organization needs to update travelers on improved safety protocols, help them check their reservation information with the convenience of SMS integration, or reward increased participation on an online brand community, Khoros can help.
Why Khoros?
The capabilities you need.
- With Modern Chat on Khoros, customer support agents in your contact center will be able to handle multiple, asynchronous conversations simultaneously. This gives them greater flexibility and productivity while also improving the customer’s experience.
- Content syndication for online communities on Khoros can help you get information updates to travelers quickly. Instead of having to search for FAQ pages or call customer service, travelers can see the latest on the front page of the community or website.
- Not sure what people are saying about your brand on social media? Use Khoros Deep Listening to listen into conversations around the world in multiple languages, to really get a feel for consumer sentiment.
Trusted by the world’s top travel brands
Ready to chat?
Learn how to engage with your customers like never before. Let’s connect — we’re ready to chat.
Exceed travelers’ customer service expectations with an innovative digital engagement platform
Conquer the unique challenges of the travel industry with the comprehensive roster of enterprise technology from Khoros.
Scale digital care on the channels customers prefer, made more powerful with automation
Connect and serve customers across messaging, reviews, communities, and social media.
- Reduce support costs
- Improve customer experience
- Operate with unmatched insight and automation
Care on your customers’ terms — and yours.
Host a vibrant space for people to connect, get answers, and share experiences
Create a network where your prospects, customers, and partners engage around a shared purpose.
- Unlock self-service to improve support
- Increase engagement, retention, and growth
- Build value with your customers
Host your community to grow your business.
Simplify social media marketing operations to build and protect your brand
Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
- Drive efficiency and promote collaboration
- Get insights faster to do more of what works
- Enterprise-level governance to control access and approvals
Marketing to connect with customers — at scale.
CX software to organize customer interaction data in one place
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.
Aggregate all sources of customer contact and feedback
Classify each customer interaction with a taxonomy unique to your business
Visualize data down to the individual interaction in one application
An omnichannel customer experience for an omnichannel world.