High-tech customer engagement solutions for the technology industry
Khoros helps enterprise technology brands keep a pulse on evolving customer demands while scaling business with industry-leading digital care, brand communities, and social marketing solutions.
Stay top of mind among tech buyers, lower support costs, and create a social destination to drive innovation
CONTACT CENTER
Scale digital care on the channels customers prefer, made more powerful with automation.
Connect and serve customers across messaging, reviews, communities, and social media.
- Reduce support costs
- Improve customer experience
- Operate with unmatched insight and automation
Care on your customers’ terms — and yours.
COMMUNITIES
Host a vibrant space for people to connect, get answers, and share experiences.
Create a network where your prospects, customers, and partners engage around a shared purpose.
- Unlock self-service to improve support
- Increase engagement, retention, and growth
- Build value with your customers
Host your community to grow your business.
SOCIAL MEDIA MANAGEMENT
Simplify social media marketing operations to build and protect your brand.
Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
- Drive efficiency and promote collaboration
- Get insights faster to do more of what works
- Enterprise-level governance to control access and approvals
Marketing to connect with customers — at scale.
CX INSIGHTS
CX software to organize customer interaction data in one place.
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.
- Aggregate all sources of customer contact and feedback
- Classify each customer interaction with a taxonomy unique to your business
- Visualize data down to the individual interaction in one application
An omnichannel customer experience for an omnichannel world.
Nurture the customer journey across all digital and social touchpoints
Data-based social media strategies
Khoros doesn’t just make world-class social media management software. We’re also experts at executing carefully planned, targeted social media campaigns.
Whether you’re looking to reach a particular demographic or the entire globe, we’ll work with you to craft the best strategy to achieve your goal.
Peer-to-peer community support
The tech industry is all about peer-to-peer engagement, and so are Khoros Communities.
These communities aren’t just for engaging users and encouraging user-generated content; they also help deflect support volume away from your contact center by allowing expert customers to answer questions.
Product development insights
In the tech industry, one of the hardest parts of improving products is incorporating feedback at scale.
But with Khoros, you can keep all your feedback in one place, and even organize it by topic in your community.
Data-based social media strategies
Khoros doesn’t just make world-class social media management software. We’re also experts at executing carefully planned, targeted social media campaigns. Whether you’re looking to reach a particular demographic or the entire globe, we’ll work with you to craft the best strategy to achieve your goal.
Peer-to-peer community support
The tech industry is all about peer-to-peer engagement, and so are Khoros Communities. These communities aren’t just for engaging users and encouraging user-generated content; they also help deflect support volume away from your contact center by allowing expert customers to answer questions.
Product development insights
In the tech industry, one of the hardest parts of improving products is incorporating feedback at scale. But with Khoros, you can keep all your feedback in one place, and even organize it by topic in your community.
Ready to chat?
Learn how to engage with your customers like never before. Let’s connect — we’re ready to chat.
Stay top of mind among tech buyers, lower support costs, and create a social destination to drive innovation
The comprehensive roster of enterprise technology from Khoros empowers and enables tech brands to maintain a leg up in a fiercely competitive landscape.
Scale digital care on the channels customers prefer, made more powerful with automation
Connect and serve customers across messaging, reviews, communities, and social media.
- Reduce support costs
- Improve customer experience
- Operate with unmatched insight and automation
Care on your customers’ terms — and yours.
Host a vibrant space for people to connect, get answers, and share experiences
Create a network where your prospects, customers, and partners engage around a shared purpose.
- Unlock self-service to improve support
- Increase engagement, retention, and growth
- Build value with your customers
Host your community to grow your business.
Simplify social media marketing operations to build and protect your brand
Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
- Drive efficiency and promote collaboration
- Get insights faster to do more of what works
- Enterprise-level governance to control access and approvals
Marketing to connect with customers — at scale.
CX software to organize customer interaction data in one place
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.
Aggregate all sources of customer contact and feedback
Classify each customer interaction with a taxonomy unique to your business
Visualize data down to the individual interaction in one application
An omnichannel customer experience for an omnichannel world.
Why Khoros?
The capabilities you need.
- Khoros Communities are great ways to foster deeper relationships with customers, develop brand loyalty, and even source ideas for product improvements. They also offer advanced features like content syndication to get users the information they need, fast..
- These days, it’s vital to know what people are saying about your brand on social media. Get the conversation started by partnering with the social media experts at Khoros, and use Khoros Deep Listening to listen in to conversations around the world in multiple languages.
- With Modern Chat through Khoros Care, customer support agents in your contact center will be able to handle multiple, asynchronous conversations simultaneously. This gives them greater flexibility and productivity while also improving the customer’s experience.
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