Digital customer engagement solutions for the telecommunications industry
Khoros helps enterprise-level communication service providers (CSPs) keep pace with rapid innovation and reduce customer churn with industry-leading digital care, brand communities, and social marketing solutions.
Tackle mounting customer expectations with an innovative digital engagement platform
CONTACT CENTER
Scale digital care on the channels customers prefer, made more powerful with automation.
Connect and serve customers across messaging, reviews, communities, and social media.
- Reduce support costs
- Improve customer experience
- Operate with unmatched insight and automation
Care on your customers’ terms — and yours.
COMMUNITIES
Host a vibrant space for people to connect, get answers, and share experiences.
Create a network where your prospects, customers, and partners engage around a shared purpose.
- Unlock self-service to improve support
- Increase engagement, retention, and growth
- Build value with your customers
Host your community to grow your business.
SOCIAL MEDIA MANAGEMENT
Simplify social media marketing operations to build and protect your brand.
Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
- Drive efficiency and promote collaboration
- Get insights faster to do more of what works
- Enterprise-level governance to control access and approvals
Marketing to connect with customers — at scale.
CX INSIGHTS
CX software to organize customer interaction data in one place.
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.
- Aggregate all sources of customer contact and feedback
- Classify each customer interaction with a taxonomy unique to your business
- Visualize data down to the individual interaction in one application
An omnichannel customer experience for an omnichannel world.
Provide a better experience for your customers and fast track sustainable expansion
Reduce support costs and maximize your customer’s lifetime value
When your support agents are on the phone answering easy, repetitive questions, they’re not handling higher priority cases.
This doesn’t just raise costs; it also increases hold times and decreases customer satisfaction. If you’re in telecommunications, you already have a digital-first mindset when it comes to products and services.
The same should be true for your customer service. Lower your costs and maintain your SLAs at the same time by engaging customers when and where they need you.
Increase community users and customer service efficiency simultaneously
Brand communities aren’t just places for customers to interact with one another. They’re also great for reducing call volume to your contact center.
As your network grows and your community gains more users its ability to deflect calls scales with it.
This means that you can increase efficiency even while you’re adding more users to your mobile, home, or business networks.
Provide a better experience for your customers and fast track sustainable expansion
Reduce support costs and maximize your customer’s lifetime value
When your support agents are on the phone answering easy, repetitive questions, they’re not handling higher priority cases. This doesn’t just raise costs; it also increases hold times and decreases customer satisfaction. If you’re in telecommunications, you already have a digital-first mindset when it comes to products and services. The same should be true for your customer service. Lower your costs and maintain your SLAs at the same time by engaging customers when and where they need you.
Increase community users and customer service efficiency simultaneously
Brand communities aren’t just places for customers to interact with one another. They’re also great for reducing call volume to your contact center. As your network grows and your community gains more users its ability to deflect calls scales with it. This means that you can increase efficiency even while you’re adding more users to your mobile, home, or business networks.
Gain a holistic view of your customers with advanced social data
A holistic view of the customer is becoming increasingly important for CSP brands as they strive to get insights from social media. Khoros Deep Listening offers insights for social media teams that extend to other parts of the organization. See what people are saying on social media about your brand, and use the Khoros platform to connect your teams and share the insights you gain.
Why Khoros?
The capabilities you need
With Modern Chat through Khoros Care, customer support agents in your contact center will be able to handle multiple, asynchronous conversations simultaneously. This gives them greater flexibility and productivity while also improving the customer’s experience.
Content syndication on Khoros Communities can help you get information updates to customers quickly. This is vital especially when they experience issues with their service; instead of getting hundreds or thousands of calls asking for updates, your team can push the updates directly to the front page of the community or website.
Not sure what people are saying about your brand on social media? Use Khoros Deep Listening to listen in to conversations around the world in multiple languages, to really get a feel for consumer sentiment.
Trusted by the world’s top enterprise telecommunications brands
Ready to chat?
Learn how to engage with your customers like never before. Let’s connect — we’re ready to chat.
Tackle mounting customer expectations with an innovative digital engagement platform
Conquer the unique challenges of the telecommunications industry with the comprehensive suite of enterprise technology from Khoros.
Scale digital care on the channels customers prefer, made more powerful with automation
Connect and serve customers across messaging, reviews, communities, and social media.
- Reduce support costs
- Improve customer experience
- Operate with unmatched insight and automation
Care on your customers’ terms — and yours.
Host a vibrant space for people to connect, get answers, and share experiences
Create a network where your prospects, customers, and partners engage around a shared purpose.
- Unlock self-service to improve support
- Increase engagement, retention, and growth
- Build value with your customers
Host your community to grow your business.
Simplify social media marketing operations to build and protect your brand
Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.
- Drive efficiency and promote collaboration
- Get insights faster to do more of what works
- Enterprise-level governance to control access and approvals
Marketing to connect with customers — at scale.
CX software to organize customer interaction data in one place
The most comprehensive solution for a unified, actionable view of the customer to create world-class customer experiences.
Aggregate all sources of customer contact and feedback
Classify each customer interaction with a taxonomy unique to your business
Visualize data down to the individual interaction in one application
An omnichannel customer experience for an omnichannel world.