Customer engagement and marketing solutions for the retail and distribution industries
Solutions for the retail and distribution industries
Khoros helps retail businesses stay competitive in a crowded market while building strong customer relationships with brand communities, social media marketing, and digital care.
Capture more customer attention in a fiercely competitive market
Competition among retail brands is as fierce as ever, and retailers compete not just for customers, but for brand recognition and loyalty in a crowded market.
When consumers see hundreds or thousands of ads and social media posts every day, it’s difficult to stand out. Khoros can help with data-driven social media management, engagement, and customer service.
We can help you at every stage of the customer journey — from before they’ve even heard of your brand, to when they need help with the product they just purchased, to when they’re considering buying something else.
Create passionate fans and micro-influencers
Online brand communities aren’t just good for giving your customers information about products and sales. They’re also places for brand advocates to engage with other customers.
In today’s competitive retail marketplace, brand advocates — your most passionate and loyal customers — are perhaps your most valuable assets. With an online community, you can amplify that value.
A community allows you to syndicate content to your website or elsewhere, showing your less passionate customers just how much their peers love your brand.
Provide faster and smarter customer care
When consumers contact brands — whether it’s on social media, through online chat, via email, on the phone, or somewhere else — they expect a response.
Khoros AI can help you make sure they get one. And with advanced workflows, you can make sure they get to the customer care representative that can best help them, creating a more personalized experience.
Why Khoros
The capabilities you need.
Not sure what people are saying about your retail brand on social media? Use Iris® AI to listen into conversations around the world in multiple languages, to really get a feel for consumer sentiment. This is a vital capability for retail brands operating internationally.
With Modern Chat through Iris® AI, customer support agents in your contact center will be able to handle multiple, asynchronous conversations simultaneously. This gives them greater flexibility and productivity while also improving the customer’s purchasing experience, especially when they’re shopping online.
Content syndication and customer engagement features on Aurora AI are ideal for brands who want to drive user generated content and interaction among customers. Users can share how much they love products, and even purchase again within the community.
Ready to chat?
Learn how to engage with your customers like never before. Let’s connect — we’re ready to chat.
Capture more customer attention in a fiercely competitive market
Competition among retail brands is as fierce as ever, and retailers compete not just for customers, but for brand recognition and loyalty in a crowded market. When consumers see hundreds or thousands of ads and social media posts every day, it’s difficult to stand out. Khoros can help with data-driven social media management, engagement, and customer service. We can help you at every stage of the customer journey — from before they’ve even heard of your brand, to when they need help with the product they just purchased, to when they’re considering buying something else.
Create passionate fans and micro-influencers
Online brand communities aren’t just good for giving your customers information about products and sales. They’re also places for brand advocates to engage with other customers. In today’s competitive retail marketplace, brand advocates — your most passionate and loyal customers — are perhaps your most valuable assets. With an online community, you can amplify that value. A community allows you to syndicate content to your website or elsewhere, showing your less passionate customers just how much their peers love your brand.
Provide faster and smarter customer care
When consumers contact brands — whether it’s on social media, through online chat, via email, on the phone, or somewhere else — they expect a response. Khoros AI can help you make sure they get one. And with advanced workflows, you can make sure they get to the customer care representative that can best help them, creating a more personalized experience.
Why Khoros?
The capabilities you need.
- Not sure what people are saying about your retail brand on social media? Use Iris® AI to listen into conversations around the world in multiple languages, to really get a feel for consumer sentiment. This is a vital capability for retail brands operating internationally.
- With Modern Chat through Iris® AI, customer support agents in your contact center will be able to handle multiple, asynchronous conversations simultaneously. This gives them greater flexibility and productivity while also improving the customer’s purchasing experience, especially when they’re shopping online.
- Content syndication and customer engagement features on Aurora AI are ideal for brands who want to drive user generated content and interaction among customers. Users can share how much they love products, and even purchase again within the community.
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