Qlik transforms community focus to engagement and customer feedback
From 58K to 220K members with $1.4M in support deflection savings
Data Analytics & AI
26%
YoY engagement growth
$1.4M
Support deflection savings
279%
Membership increase
25%
Case reduction
About Qlik
Qlik is a leader in data integration, analytics, and AI with over 30 years of experience and 40,000+ customers worldwide. Their Khoros-powered community has grown from 58,000 to 220,000 members, becoming a central hub for customer feedback and peer support.
“The combination of Khoros platform-tailored features and our community strategy has enabled us to transform how we engage with customers and gather actionable feedback.”
Suzanne Macaluso
Qlik
“The Khoros Community has enabled us to transform our support organization from reactive to proactive. Our customers now have a platform where they can find answers, share knowledge, and influence our product direction.”
Courtney Cromley
Qlik
“We wanted a community platform with consistent enterprise-level abilities that could scale with our growth. Khoros delivered exactly that.”
Melissa Potvin
Qlik
Key Results
- 26% year-over-year engagement growth
- $1.4 million in annual support deflection savings
- 279% membership increase (from 58,000 to 220,000 members)
- 25% reduction in support cases