Zoom takes a customer-first approach with their community
Building a 250K+ member community with 20M page views
Collaboration Platform
28.6%
YoY member growth
54%
Google Search click increase
48.6%
Reduction in first-reply time
93.6%
CSAT (up from 84.5%)
About Zoom
Zoom is an AI-powered collaboration platform founded in 2011. With 250,000+ community members, 100,000+ posts, and 20 million page views, their Khoros-powered community is a central pillar of their customer-first support strategy.
“Khoros Communities has given us the tools and flexibility to build a community that truly puts our customers first. The ability to customize and scale our community experience has been transformative.”
Alexis Brown
Zoom
“Khoros Communities proved to be the best-in-class solution for our needs. The platform enables us to deliver the quality of community experience our customers expect from Zoom.”
Briuana Green
Zoom
Key Results
- 28.6% year-over-year member growth
- 54% increase in Google Search clicks to community content
- 48.6% reduction in first-reply time for support queries
- CSAT improved from 84.5% to 93.6%
- 250,000+ community members
- 100,000+ posts contributed
- 20 million page views