Rory James
Rory James leads Khoros’ Commercial organization, pivotal in driving the company’s success and growth. At the helm of the commercial teams, Rory employs a collaborative leadership style that motivates and empowers sales professionals to reach their full potential, cultivating high-performing teams that focus on customer satisfaction. As an accomplished and results-driven professional, Rory holds a unique blend of expertise in creatively structuring deals and adeptly leading sales & account teams.
With a passion for innovation and a customer-centric approach, Rory manages avenues of strategic business development, and helps drive and build additional value avenues for customers.
Understanding that customer satisfaction is the cornerstone of GFI Software’s success, Rory instills a customer-centric mindset throughout the commercial organization. By actively engaging with clients to comprehend their pain points, goals, and objectives, GFI Software ensures that our software solutions are tailored to their needs. This empathetic, retention-focused approach has earned our clients’ trust and resulted in a loyal customer base that advocates for our products and services.
As a former commodities broker, Rory’s sales and negotiation skills and deep understanding of market dynamics laid a strong foundation for his transition into the software industry. Leveraging this unique background, Rory swiftly adapted to the rapidly evolving tech landscape and identified novel ways to structure deals and improve sales processes that catered to clients’ diverse needs, delivering growth, fostering innovation, and continuously challenging the status quo.
With his wife and dog, Rory resides in Dubai, UAE. Outside of work, Rory is a former champion bagpiper, keen squash and paddle player, and enjoys spending his free time exploring the ever-developing cuisine offerings of Dubai with friends.